Overland Station
Ratings & Reviews
Resident Reviews
|Recommended: NoNew Mgmt, Same Pattern — In the spring of 2027, I will have resided here for three years, during which I have observed significant infrastructure changes within the complex. Since February 2026, a new management company has assumed control. Prior to this transition, my heating unit malfunctioned, leaving me without heat for over 20 days during the harshest cold spell of the year. Although my unit was eventually replaced, no rent concessions were offered for the inconvenience caused by the non-functional unit, a responsibility of the previous management company.
Subsequently, my dishwasher broke down, leaving me without it for nearly a month. Despite repeated requests for updates, there were delays. It became apparent that the new management company prioritizes aesthetic improvements for future residents, often neglecting current maintenance needs. During this period, my microwave also failed and was eventually replaced. While some may not consider the absence of these appliances significant, they are essential for me, as I work two full-time jobs. These appliances save me time, which is crucial for managing household chores and spending quality time with my children, who visit on weekends.
I requested a rent credit from the management company due to these appliance failures, but received no response, only silence and inaction. I believe my request for a rent credit is reasonable and justified. While some may argue that these appliances are dispensable, they are vital for my efficient management of responsibilities and family time. I am confident that providing a fair rent credit would not be a substantial issue for this company.
response from property -Thank you for sharing your feedback, Hector. We understand how important reliable appliances are to your daily routine, especially while balancing work and family responsibilities, and we appreciate you taking the time to share your experience.
As new ownership, we cannot speak on behalf of the previous ownership or management regarding the concerns that occurred before our transition. While we understand the frustration caused by appliance malfunctions and repair timelines, we do not provide rent credits or compensation for appliance outages or other non-emergency maintenance items while work orders are being addressed. Rent covers the dwelling itself, which remained habitable during this time.
Since taking over, our team has been working diligently to improve the community, address outstanding concerns, and create a place our residents can truly be proud to call home. We recognize that there is significant work to be done, and we are committed to making meaningful, long-term improvements for both our current and future residents.
The exterior projects that began early in our transition were not intended to take priority over interior maintenance needs. Rather, these projects were initiated promptly to address safety concerns involving parking lots and sidewalks, as well as to take advantage of weather-dependent conditions. Fortunately, interior repairs and renovations can continue throughout the year, allowing us to address those needs as we move forward.
We also want to assure you that we now have a full maintenance team in place, and our management team actively reviews work orders to help ensure that requests are addressed appropriately and in a timely manner. We believe residents will see a positive difference in maintenance response and communication moving forward.
We genuinely value our residents and are working hard to rebuild and improve this community. We sincerely hope to maintain your residency as we continue our multi-year improvement project and work toward creating a community you are proud to call home. If you experience any future maintenance concerns, please submit a work order so our team can review and address the issue.
Thank you again for your feedback and for being a resident of our community. We appreciate the opportunity to move forward and demonstrate the positive changes we are working to achieve.
|Recommended: YesTodo Bueno — Todo bien
Thank you so much for your 5-star review! We appreciate you!
|Recommended: YesAmanda B — The Keyless entry to my apartment has been a game changer. I love that I can go on a walk with my dog and not have to worry about carrying my key
|Recommended: YesAmanda B — The Keyless entry to my apartment has been a game changer. I love that I can go on a walk with my dog and not have to worry about carrying my key
We're so happy you love this new feature and can't wait for you to see all the improvements we're making!
Frequently Asked Questions
Overland Station has an overall rating of 4 out of 5 stars, based on 4 resident reviews.
What percentage of residents recommend Overland Station?
According to the reviews shown, 75.0% of residents recommend Overland Station.
How do residents rate the staff at Overland Station?
Residents rate the staff at Overland Station at 4 out of 5.
How is maintenance rated by residents at Overland Station?
Residents rate maintenance at 5 out of 5.
How is parking rated by residents at Overland Station?
Residents rate parking at 5 out of 5.